Effective date: October 8, 2026. Last updated: October 8, 2026.
This Privacy Policy describes how Problee Technologies, Inc. (“Problee”, “we”, “us”), a Delaware corporation, collects, uses and protects your information when you use problee.app, app.problee.app and the Problee apps for Android and iOS (together, the “Service”).
Plain-English summary first, details below. We collect what we need to run a subscription service: your account, your membership, what you choose to share in the app, and standard technical logs. We never sell your data, we never see your card number, we show no ads, and we never place trades or move money for you.
1. Information we collect
Account and membership. When you create an account we collect your name, email address and password (stored as a secure hash; we cannot read it), plus your membership level and subscription status. If you sign in with Google or with Apple, we receive the name and email address that service shares with us. With Apple’s “Hide My Email”, we receive a private relay address instead of your real one.
Payments and subscriptions. On the website, payments are processed by Stripe. In the apps, subscriptions are sold and billed by Google Play or the Apple App Store. Your card or bank details go to the processor or store, never to us. We receive a confirmation of the purchase, the product, its status and renewal dates, and a transaction reference, which we use to open your membership and keep it in sync with the store.
Chat. If you use the community chat, we store your chat name, the messages you post, the rooms you join, and the reports and blocks you make. Messages in a room are visible to the members of that room. Reported messages are reviewed by our moderators.
Connected accounts (optional). You may connect a Kalshi account with read-only access, or a Polymarket wallet address, so the app can show your plays and results. For Kalshi we keep the key identifier and the credential needed to read your positions and fills; for Polymarket we keep the public wallet address. We use these only to read your activity and show it to you. Problee never places trades, never moves funds and never asks for withdrawal permissions. You can disconnect at any time, and the connection is removed from our systems when you do.
Plays you record or share. If you mark a play in the app or share it in the chat, we store it with your account.
Notifications. If you allow notifications, we store a device token from Firebase Cloud Messaging or the Apple Push Notification service, your notification preferences, and whether a notification was opened.
Technical data. Our servers log IP address, device or browser type, app version, pages or screens requested and timestamps. We use this for security, debugging and abuse prevention. Your time zone choice is kept on your device or browser to show times in your local clock.
Device security. If you lock the app with your fingerprint or face, that check happens on your device. We never receive biometric data.
Cookies. On the website we use cookies only for login sessions and membership access. We do not use advertising or cross-site tracking cookies, and the apps do not use an advertising identifier.
2. How we use your information
- To provide the Service and the membership level you paid for.
- To process and verify purchases and keep subscriptions in sync with Stripe, Google Play and the App Store.
- To send notifications you allowed and transactional emails (receipts, renewal and cancellation notices, service announcements).
- To run and moderate the community chat.
- To show the plays and results of accounts you connect.
- To secure the Service (rate limiting, abuse and fraud prevention) and to improve it using aggregate patterns.
We do not sell, rent or trade your personal information, and we do not use it for third-party advertising.
3. Who we share it with
Only the service providers needed to run the Service, each receiving only what it needs: payment processors and stores (Stripe, Google Play, Apple App Store); sign-in providers (Google, Apple); notification delivery (Google Firebase Cloud Messaging, Apple Push Notification service); hosting providers in the United States; email delivery; and Discord, only if you link your Discord account for member access. When you connect Kalshi or Polymarket, we contact those services with your credential or address to read your activity. We may disclose information if required by law or to protect the Service from abuse.
4. What we don’t collect
- No card numbers, bank accounts or government IDs.
- No precise location, contacts, photos or files from your device.
- No permission to trade or move money in any account you connect.
5. Data retention
Account data is kept while your account exists. Chat messages are kept until you delete them or delete your account. A connected account is removed when you disconnect it. If you delete your account, we keep only the purchase and transaction records that tax and accounting law requires, and delete or anonymize the rest. Server logs rotate on a short schedule.
6. Deleting your account and your rights
You can delete your account inside the app (Account, then Delete account) or by following the steps at problee.app/account-deletion. Deletion removes your account, chat messages and profile, connected accounts, recorded plays and notification tokens. Deleting your account does not cancel a subscription billed by Google Play or the App Store; cancel it in the store’s subscription settings.
You may also access, correct, delete or export your personal data by emailing us at the address below. If you are in a jurisdiction with specific privacy rights (such as the EU/EEA under GDPR or California under CCPA), we honor those requests accordingly. We respond within 30 days.
7. Security
Access to the Service is encrypted in transit (HTTPS). Passwords are hashed. Production systems are firewalled and access-controlled. No system is perfectly secure; if we discover a breach affecting your data, we will notify you promptly at the email on file.
8. Children
The Service is intended for adults 18 years or older. We do not knowingly collect data from anyone under 18.
9. International users
Our servers are located in the United States. By using the Service you consent to your data being processed in the United States.
10. Not financial advice
Problee is a reference and analytics tool. It shows probabilities and public market information. It never places trades, never holds or touches user funds, and never provides personalized financial advice.
11. Changes to this policy
We may update this policy as the Service evolves. Material changes will be announced on the website and in the apps, and the “Last updated” date revised. Your continued use after changes means you accept the updated policy.
12. Contact
Privacy questions and data requests: [email protected]. Problee Technologies, Inc., Texas, USA.