You can delete your Problee account and the data tied to it at any time. This applies to accounts created on problee.app and used in the Problee apps for Android and iOS.
Delete your account in the app (fastest)
Open the Problee app on Android or iPhone, go to Account, then Delete account, and confirm. Your account is deleted right away.
Delete your account without the app
- Email [email protected] from the email address on your account, with the subject “Delete my account”.
- We reply to confirm the request; answer that reply so we know the request is yours.
- We delete the account within 30 days of your confirmation and tell you when it is done.
What is deleted
- Your account and sign-in: name, email address, password and membership.
- Your chat messages and chat profile.
- Any connected Kalshi or Polymarket account, and the plays you recorded.
- Your notification tokens, member links and the cookies tied to them.
- Your access records (dates, pages, IP addresses) tied to the account, and your correspondence with us unless it is needed for an open dispute.
What is kept, and for how long
- Payment records (transaction reference, amount, date, last four digits of the card) as tax and accounting laws require, generally seven years. They are not used for any other purpose.
- Aggregated statistics that do not identify you.
- Anything we must keep to comply with a legal obligation or to resolve an open dispute.
Subscriptions
Deleting your account cancels subscriptions bought on problee.app, and no further charges are made. A subscription bought in an app is billed by the store and must be cancelled there: on Android, Play Store, Payments and subscriptions, Subscriptions; on iPhone, Settings, your name, Subscriptions.
Delete some data without deleting your account
- Chat messages: press and hold one of your messages, then Delete.
- Connected accounts: in the app, Account, Your plays, Connections, then Disconnect. The connection is removed from our systems.
- Notifications: turn them off in the app or in your phone’s settings; the notification token is removed.
- Anything else (for example your recorded plays or your chat profile): email [email protected] from your account’s email with the subject “Delete my data” and say what to delete. We confirm and complete it within 30 days.
Questions about deletion or about your data: [email protected]. See also the Privacy Policy.
Problee Technologies, Inc. Last updated October 8, 2026.